It's my goal to help companies create authentic, engaged, and empowered communities.

Erica kuhl 

Hi I'm

I’m passionate about transforming the way you team up with your customers through community. I provide expert, authentic and trusted services to customers starting or reinvigorating a customer community. I also help build scalable programs and clear ROI to gain value from a community as fast as possible.


My Experience: Over the last 17 years, I have put my heart and soul into building a thriving community of customers by being 100% focused on their success. When you do that, you open up amazing opportunities to network, innovate, mentor, sell, build loyalty, and trust together. 


My Success Metrics: The ROI I’ve been able to prove of an engaged community is staggering. It  will bring your business more pipeline, larger deals, higher product adoption, lower attrition, more referenceable customers, and increased case deflection. 

My Values: Customer success, authenticity and trust are core values of mine, and I weave these into every project I work on.

I’ll build a robust community strategy and plan for your company with my expert, authentic and trusted services.  These services and programs are built to scale and provide clear success metrics and ROI deriving value from your investment as fast as possible. 

*Phases and deliverables may vary based on your specific community needs. 


The days of traditional selling and service are gone. Customers want authentic interactions and they are driven to connect with like-minded people. They will find a way to engage with each other one way or another. Do you invest to provide a trusted, authentic environment for customers to engage with you and each other? Or do you sit on the sidelines. The choice is simple. 


Brands are being redefined by their communities and no longer is the question "if" you invest in community but "how" do you invest in community. I will help you get to value as fast as possible.

In Before The Lock is a podcast from me and Brian Oblinger about community, customer experience, and leadership at scale. Listen and subscribe!



Students offering up real-world solutions at Dreamforce in San Francisco

Thursday, September 27, 2018

Dreamforce can be overwhelming for some attendees, but a group of college students are soaking up the experience as part of the "Trailhead for Students" case competition.

Tricia Gellman 


Chekr. Inc

What you’ve built is amazing beyond just the numbers as it’s become a part of the fabric of the company. You should be proud to know you leave behind such a legacy.

Megan Himan

CEO & Founder,
BrightStep Partners 

You have added such immense value to Salesforce that I've been able to witness first hand. Companies looking to understand and harness engagement with their customers will be grateful to be able to work with you in your new capacity.

Keir Bowden



The Salesforce community is the key differentiator to other enterprise software companies and that is down to you - you should be very proud of your creation.

Mary Scotton

VP, Equality Evangelism,

I am so grateful to you - for your vision, your drive, your commitment to the community, & your heart. This is the most inclusive, generous, thoughtful, welcoming and best community because of YOU!


Let's Talk.

Are you ready to build a world class community of your own?  Fill out the form and let’s talk!

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© 2019 Erica Kuhl.